FAQ

Why can’t I place a bid on a horse?

Make sure you have already signed up and are signed in. If you still can’t get your bid in please call us immediately. We are always available during the end of auctions. Usually, if a bid won’t go through it is because you have matched someone else’s bid and will need to raise the amount by at least $1. The site will notify you if this happens but sometimes users won’t notice the notification.

What happens if I win an auction?

If prior arrangements with the seller are not made, payment is expected the next business day. Shipping is expected to be the buyer's responsibility unless prior arrangements are made with the seller. 

What are some Tips/Suggestions for winning an auction?

Don’t wait till the last few minutes to place your bid. Any amount larger than the minimum amount entered will keep you the top bidder up to that amount. Take advantage of automatic bidding. It's a good idea to refresh your browser often if you are a last-minute bidder. Don't hesitate to call us if you have worries about not winning the horse you want. 

How do I see what my Auto-bid is?

Go to the horse's page you have an auto bid on and click on the words “More Details” 

Where is Thehorsebay Located?

Thehorsebay is located in Southwest Missouri. However, we list horses from all locations

What is a reserve price?

It is the lowest amount a seller is willing to take for their horse. If you go to the horse’s page and click on “More Details” you can see if the reserve price has been met. 

Where do I find the owner's contact information?

It will be at the top of each auction page. You’ll have to click on the photo of the horse you’re interested in first. 

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